cuanhok1 Casino & Sportsbook Data Care

This page describes what we collect when you use cuanhok1 and how we keep that data protected. Our approach to privacy is straightforward: we gather only what we need to run the platform, verify your identity, process your payments through DANA, e-wallet, mobile banking, and other Indonesian methods, and keep your account secure. We do not sell your information, and we apply the same protection to every player on cuanhok1 regardless of location.

When you open an account with us, you provide your name, email, phone number, and date of birth. We use these details to confirm who you are before you can fund your account. When you deposit via local payment or transfer through online payment, e-wallet, mobile banking, or local payment, we collect transaction records. When you place a bet on Liga 1 matches or play a live-dealer table, we log that activity so we can settle your positions fairly and handle any disputes. All of this data lives on our servers and is encrypted in transit and at rest.

Our commitment is to use your data only for the purposes we describe below. We do not share it with advertisers, brokers, or third parties unless the law requires us to or unless another company helps us run cuanhok1—and even then, we bind them to the same confidentiality terms we keep.

What We Collect on cuanhok1

When you create an account, we ask for your full legal name, email address, mobile number, date of birth, and residential address. We collect this once and verify it before your first deposit. If you later update your address or phone number, we keep a record of the change.

We log every transaction you make. If you deposit our welcome offer through DANA, we record the amount, the timestamp, your payment method, and the transaction ID from e-wallet's system. We do the same for withdrawals: when you request a payout to your mobile banking wallet, we note the request time, the amount, the status (pending, approved, processed, or declined), and any reason if a withdrawal is held for review. Our support team may contact you through email or WhatsApp to ask for additional documents if your withdrawal needs verification.

We also store a log of your betting activity. This includes which markets you viewed (Liga 1 standings, Champions League odds, esports tournaments), which bets you placed, when you placed them, the odds at settlement, and whether each bet won or lost. We do not store your password in a readable form—instead, we hash it cryptographically so only you can use it to log in. We do collect your IP address and browser type each time you access cuanhok1 to detect and prevent fraud or account takeover.

Cookies and Tracking

We use cookies to keep you logged in and to remember your language preference. These are session cookies that expire when you close your browser, or persistent cookies that stay for up to one year so you don't have to sign in every time. We also use a tracking pixel to count how many users visit our Liga 1 section or our live-dealer page, but this pixel does not identify you individually—it only tells us aggregate traffic patterns.

Third Parties Who Access Your Data on cuanhok1

We work with payment processors to handle local payment, online payment, e-wallet, mobile banking, and bank-transfer deposits and withdrawals. These partners see your name, phone number, transaction amount, and bank or wallet ID. They do not see your address, email, or betting history. We also use a Know Your Customer (KYC) verification service to check your identity document (e.g., KTP) against a government database. This vendor receives your name, date of birth, ID number, and a photograph, and returns a pass-or-fail result. We delete the ID photograph after verification succeeds.

We retain a fraud-detection partner who analyses your account behaviour—login location, bet patterns, withdrawal velocity—to flag suspicious activity. This partner does not receive your personal address or payment details, only anonymised behavioural signals. We also have a customer-support platform that logs all chats and emails; our support team in Jakarta and Surabaya can see your account balance, recent bets, and transaction history to help you resolve disputes quickly.

Your Rights and Our Obligations on cuanhok1

We keep your data as long as your account is active. If you close your cuanhok1 account, we anonymise your betting history after one year and delete your payment details after five years (to comply with tax and anti-money-laundering regulations). You can request a copy of all data we hold about you by emailing support. We respond within 14 days. You can also ask us to correct any error—if your phone number or address is wrong on our system, email us and we will fix it immediately.

If you withdraw from cuanhok1 and later want to have your account deleted, we can remove your personal details (name, address, phone) and all behavioural logs. We cannot delete transaction records (tax law requires us to keep them for seven years in Indonesia). Your rights under local data-protection law apply to cuanhok1 equally: you can withdraw consent to marketing emails at any time, and you can ask us to stop using cookies for analytics purposes—though this may affect your ability to use certain features.

Our data is held on servers in multiple regions for redundancy; copies may sit outside Indonesia. We encrypt all data in transit (using TLS 1.2) and at rest (using AES-256). If a security breach occurs, we notify affected users within 48 hours and co-operate with law enforcement. We undergo an annual security audit and maintain compliance with PCI-DSS standards for payment processing. Contact our privacy team at [email protected] with any questions about this policy.